The Energy and Utility sector in India is undergoing a transformative shift, driven by digitalization, sustainability initiatives, and the evolving needs of consumers. In this context, Customer Experience (CX) has become a cornerstone for achieving growth, operational efficiency, and customer loyalty.

Customer Experience (CX) in the Indian Energy & Utility Sector has gained significant importance over the past few years as the industry faces an evolving landscape shaped by increasing competition, government regulations, and growing consumer expectations. As the demand for energy services increases and the market becomes more consumer-centric, providing exceptional CX has become essential for driving customer loyalty, improving operational efficiencies, and ensuring business growth.