About Conference

GDCX 2026 will provide a dynamic and collabora tive platform for all key stakeholders—including Energy & Utility Companies, Regulators, Consulting Firms, Technology and Solution Providers, Media and Industry Associations—to engage in mean ingful discussions on emerging challenges and opportunities in customer experience. The confer ence will showcase innovative technological solu tions, industry best practices, and real-world case studies, enabling participants to exchange insights and develop actionable strategies that will shape the future CX roadmap and bench marks for excellence in the energy and utility sector

About Exhibition

WHO SHOULD ATTEND?

Who Should Attend
  • Top Management of Energy Utilities
  • CIO, CISO, CDIO, CSO, Head IT, CMO of Energy Utilities
  • CX Leaders and Marketing Professionals
  • Customer Support and Service Teams
  • Digital Transformation and IT Professionals
  • Operations and Strategy Leaders
  • Technology & Solutions Providers
  • Customer Advocacy and Community Relations Professionals Regulatory Bodies
  • Customer Insights & Research Professionals
  • Energy Industry Consultants and Vendors
  • Sustainability and Innovation Experts
  • Energy Consumers (Commercial & Industrial)
  • Product Manager
  • Academic Experts and Researchers
  • Media & Industry Association

KEY TOPICS & SESSIONS

Digital CX Transformation in Energy & Utilities
  • Redefining customer journeys in power, gas & renewable utilities
  • Building digital-first and customer-centric utility models
  • CX as a strategic driver for operational excellence
AI, Data & Advanced Analytics for CX
  • AI-driven customer insights & personalization
  • Predictive analytics for demand, service & outage management
  • GenAI & conversational AI in customer engagement
Smart Metering, AMI & Customer Engagement
  • Leveraging smart meters for proactive customer communication
  • Data-enabled billing transparency & consumption insights
  • Enhancing customer trust through real-time energy data
Omnichannel & Digital Self-Service Experience
  • Designing seamless omnichannel customer touchpoints
  • Mobile apps, portals & digital service platforms
  • Automation & self-service to improve response times
Billing, Payments & Revenue Experience
  • Simplifying billing & payment journeys
  • Digital payments, pre-paid metering & revenue assurance
  • Reducing complaints, disputes & AT&C losses through CX
CX in Renewable Energy & Energy Transition
  • Customer engagement in rooftop solar & prosumer models
  • CX challenges in EV charging & distributed energy resources
  • Customer-centric approach to sustainability & net-zero goals
Trust, Cybersecurity & Data Privacy
  • Protecting customer data in digital utility environments
  • Building trust through secure and resilient systems
  • Regulatory compliance & cyber-resilient CX platforms
Field Operations & Service Excellence
  • Digital field force management & service optimization
  • Outage management & proactive customer communication
  • Improving service reliability through digital tools
Regulatory Perspectives & Policy Frameworks
  • Role of regulators in enhancing customer experience
  • Policy frameworks supporting digital utilities
  • Aligning CX with service quality standards & compliance
Sustainable Digital CX
  • Transparency, responsibility & ethical digital engagement
  • Carbon accountability & sustainability reporting
  • Long-term value creation through responsible CX

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